Hybrid IT Support Engineer - Service Desk & Cloud

ADS Group; Farnborough; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking a customer-facing IT representative to manage service desk operations and provide support to users. The ideal candidate will have strong skills in Microsoft Windows 11 and the Microsoft 365 suite, along with solid interpersonal capabilities. This role involves hybrid working, with three days in Farnborough and one in London, focusing on promoting cybersecurity practices. A variety of benefits, including private health insurance and bonus programs, accompany this position.

Benefits

Bonus

Pension

Private health insurance

Life insurance

Season ticket loan

Cycling to work scheme

9-day fortnight

Enhanced parental leave

28 days annual leave

Buy additional annual leave

Long service additional annual leave

Qualifications

• Strong proficiency in Microsoft Windows 11 and troubleshooting skills.
• Knowledge of Microsoft 365 suite, including Exchange and SharePoint.
• Experience with configuring devices to an Active Directory domain.

Responsibilities

• Manage service desk tickets and provide effective IT support.
• Collaborate closely with team members for smooth IT operations.
• Promote and enforce information security best practices.

Skills

Proficiency in Microsoft Windows 11

Knowledge of Microsoft 365 suite

Experience with Active Directory

Ability to configure Apple iOS devices

Strong interpersonal skills

Proactive problem-solving

Job description

A leading technology company is seeking a customer-facing IT representative to manage service desk operations and provide support to users. The ideal candidate will have strong skills in Microsoft Windows 11 and the Microsoft 365 suite, along with solid interpersonal capabilities. This role involves hybrid working, with three days in Farnborough and one in London, focusing on promoting cybersecurity practices. A variety of benefits, including private health insurance and bonus programs, accompany this position.