Hybrid Guest Relations Executive - Luxury Travel

Regent Seven Seas Cruises®, Inc.; Southampton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury cruise line based in Southampton is seeking a customer-focused individual responsible for resolving guest complaints and inquiries. This role interacts with guests, provides timely solutions, and ensures satisfaction through excellent communication skills. The ideal candidate has customer service experience, preferably within a luxury brand. Proficiency in Salesforce and a second language is a plus. Join this dynamic team and contribute to enhancing the guest experience at sea.

Benefits

Work from home on Mondays & Fridays

Qualifications

• Minimum of 1-year experience in customer-oriented role, preferably within a luxury brand.
• Guest Relations and Customer Service experience, preferably within the luxury sector.
• Second language (French, German, Spanish) is advantageous.

Responsibilities

• Review, research, and resolve complaints/queries in a timely manner.
• Undertake investigations of guest complaints and maintain up-to-date files.
• Be the main point of contact for assistance when a guest is taken ill.

Skills

Customer focused

Excellent written and verbal communication

Attention to detail

Time management

Self-motivated

Collaboration

Education

High School Diploma

Tools

Salesforce

Microsoft Word

Microsoft Outlook

Job description

A leading luxury cruise line based in Southampton is seeking a customer-focused individual responsible for resolving guest complaints and inquiries. This role interacts with guests, provides timely solutions, and ensures satisfaction through excellent communication skills. The ideal candidate has customer service experience, preferably within a luxury brand. Proficiency in Salesforce and a second language is a plus. Join this dynamic team and contribute to enhancing the guest experience at sea.