Hybrid Debt Recovery & Customer Care Officer

Connected Local Government; Spennymoor; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A Local Government Authority in Spennymoor is seeking enthusiastic individuals for customer-facing roles. You will help manage revenues owed, providing support and advice to residents. Successful applicants will possess excellent communication skills, organizational abilities, and a clear, empathetic manner. Full training is provided, enabling you to thrive in a dynamic environment. Opportunities exist for both full-time and part-time positions. This is a chance to make a tangible difference to the community while progressing your career.

Benefits

Generous annual leave entitlement

Contributory Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Experience in customer service or similar environment.
• Ability to manage challenging situations.
• Confidence in talking to the public.

Responsibilities

• Collect monies owed to Durham County Council.
• Manage payment requests and negotiations.
• Provide advice and support to customers.

Skills

Excellent communication skills

Organizational skills

Ability to engage with residents

Empathetic telephone manner

Numerical skills

Education

NVQ Level 2 or equivalent qualification

Job description

A Local Government Authority in Spennymoor is seeking enthusiastic individuals for customer-facing roles. You will help manage revenues owed, providing support and advice to residents. Successful applicants will possess excellent communication skills, organizational abilities, and a clear, empathetic manner. Full training is provided, enabling you to thrive in a dynamic environment. Opportunities exist for both full-time and part-time positions. This is a chance to make a tangible difference to the community while progressing your career.