Hybrid CX Infrastructure Analyst — IT Support & AV

Invesco Real Estate; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global investment firm is seeking an Analyst for Infrastructure to provide technology support and enhance customer experience. Responsibilities include troubleshooting, managing meetings technology, and documentation. Ideal candidates will be driven communicators with a background in desktop support. This full-time role promotes a collaborative atmosphere within the company and includes various benefits.

Benefits

Company-provided healthcare

Flexible working options

Generous pension provisions

Qualifications

• Notable experience in a customer-facing desktop support role.
• Ability to resolve common technical issues.
• Good interpersonal skills and professionalism.

Responsibilities

• Perform troubleshooting to resolve technical issues.
• Support meeting room technology for Business Partners.
• Manage ticketing and documentation.

Skills

Customer-facing skills

Troubleshooting

Communication

Self-motivation

Organizational skills

Education

ITIL 4 Foundation knowledge (Desirable)

Tools

ServiceNow

Microsoft Teams Rooms

SCCM

Job description

A global investment firm is seeking an Analyst for Infrastructure to provide technology support and enhance customer experience. Responsibilities include troubleshooting, managing meetings technology, and documentation. Ideal candidates will be driven communicators with a background in desktop support. This full-time role promotes a collaborative atmosphere within the company and includes various benefits.