Hybrid Customer Service Advisor – Redhill, UK

ISBAN - Grupo Santander; Redhill; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A financial services company in Redhill is seeking a passionate Customer Service Advisor to join their dynamic team. In this role, you'll engage with customers through calls, live chats, and emails, working to resolve their queries efficiently. Starting as a full-time office position, the role will transition to a hybrid model after six months. You’ll receive comprehensive training on-site and enjoy benefits like a competitive salary, annual bonuses, and generous leave.

Benefits

25 days holiday plus bank holidays

Annual bonus based on performance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at reduced rates

Qualifications

• Passion for delivering fantastic service and achieving the best outcomes.
• Ability to maintain high levels of accuracy while working to tight deadlines.
• Empathy towards customer situations understanding their requirements.

Responsibilities

• Answer high volume of calls and interact with customers over various channels.
• Resolve customer queries on the first contact as much as possible.
• Liaise with other departments to advocate for customers.

Skills

Excellent customer service experience

Effective communication skills

Team collaboration

Self-motivated and upbeat

Digital communication expertise

Job description

A financial services company in Redhill is seeking a passionate Customer Service Advisor to join their dynamic team. In this role, you'll engage with customers through calls, live chats, and emails, working to resolve their queries efficiently. Starting as a full-time office position, the role will transition to a hybrid model after six months. You’ll receive comprehensive training on-site and enjoy benefits like a competitive salary, annual bonuses, and generous leave.