Hybrid Customer Service Advisor (Full-Time, 12-Month FTC)

North East Ambition; Blyth; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A local government authority is seeking a Customer Service Advisor in Blyth Library to provide assistance and advice to the public regarding various council services. The ideal candidate will be enthusiastic and flexible, capable of working in a hybrid environment. This position offers 26 days of annual leave plus public holidays, and a supportive team environment focused on staff wellbeing. A DBS check is required for this position.

Benefits

26 days annual leave

Local Government Pension Scheme

Flexi scheme for leave

Qualifications

• Passionate about helping people and putting customers first.
• Ability to build rapport and gain trust.
• Curious, patient, and solutions-oriented.

Responsibilities

• Serve as the first point of contact for council inquiries.
• Provide advice on housing, benefits, council tax, and more.
• Assist customers through clear conversations and information.

Skills

Enthusiastic

Good listener

Team player

Flexible

Job description

A local government authority is seeking a Customer Service Advisor in Blyth Library to provide assistance and advice to the public regarding various council services. The ideal candidate will be enthusiastic and flexible, capable of working in a hybrid environment. This position offers 26 days of annual leave plus public holidays, and a supportive team environment focused on staff wellbeing. A DBS check is required for this position.