Hybrid Banking Support Specialist (35h/wk)

Nationwide Building Society; Dunfermline; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent financial institution in Dunfermline is seeking Customer Service Consultants to assist customers with their banking needs. This role involves handling complex financial queries, providing exceptional support, and fostering strong customer relationships. Successful candidates will demonstrate empathy, flexibility, and excellent communication skills, and engage in a hybrid working model that balances office and homework. Competitive salary and benefits included.

Benefits

Private medical insurance

Competitive pension scheme

Annual performance-related bonus

Training and development opportunities

Salary sacrifice benefits

Life assurance

Health and wellness access

Paid volunteering days

Qualifications

• Ability to resolve complex financial queries effectively.
• Flexibility to work weekends and bank holidays.
• Willingness to undergo structured training without taking holidays in the first 6 weeks.

Responsibilities

• Take incoming calls to assist customers with banking queries.
• Provide expert guidance on financial matters.
• Build meaningful relationships with customers to enhance their banking experience.

Skills

Strong empathy and resilience

Excellent communication

Critical thinking

Customer-centric approach

Proficiency in software applications

Knowledge retention about products

Flexibility as a team player

Job description

A prominent financial institution in Dunfermline is seeking Customer Service Consultants to assist customers with their banking needs. This role involves handling complex financial queries, providing exceptional support, and fostering strong customer relationships. Successful candidates will demonstrate empathy, flexibility, and excellent communication skills, and engage in a hybrid working model that balances office and homework. Competitive salary and benefits included.