Hybrid 1st Line IT Service Desk Engineer

Air IT Limited; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in the UK is seeking a 1st Line Service Desk Engineer to provide exceptional customer support. In this role, you will diagnose and resolve IT issues, manage service requests, and ensure top-tier service for clients. The ideal candidate has IT support experience, strong troubleshooting skills, and a passion for learning. This position offers hybrid working options and multiple benefits to enhance work-life balance.

Benefits

Hybrid working options

25 days annual leave + bank holidays

Ongoing learning and development opportunities

Cycle to work scheme & technology vouchers

Enhanced family leave

Celebration day – an extra day off

Salary sacrifice pension

2 paid volunteer days

Company social events & competitions

Discount and Cashback Scheme

Group Income Protection & Life Insurance

EAP and Virtual GP Service

Qualifications

• Previous experience in IT support is essential.
• You must demonstrate exceptional customer service and problem-solving skills.
• Proficiency in Microsoft technologies is required.

Responsibilities

• Provide stellar customer service to end-users and stakeholders.
• Act as the primary contact for technical service requests.
• Maintain meticulous records throughout the ticket lifecycle.
• Deliver high-quality first-time fixes using your troubleshooting skills.
• Escalate complex issues and manage workload to meet SLAs.

Skills

Previous experience in IT support

Exceptional customer service

Problem-solving skills

Proficiency in Microsoft technologies

Strong troubleshooting abilities

Knowledge of Active Directory

Knowledge of Group Policy

Knowledge of DNS

Passion for learning and development

Tools

Microsoft Office

Windows desktops

Job description

A leading IT services provider in the UK is seeking a 1st Line Service Desk Engineer to provide exceptional customer support. In this role, you will diagnose and resolve IT issues, manage service requests, and ensure top-tier service for clients. The ideal candidate has IT support experience, strong troubleshooting skills, and a passion for learning. This position offers hybrid working options and multiple benefits to enhance work-life balance.