Human Resources Advisor

Ten Lifestyle Group; City of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading lifestyle management company in London is seeking a Human Resources Advisor to enhance the employee experience and manage HR queries. This role combines HR advisory responsibilities, training, and office engagement activities. Ideal candidates will have at least 3 years in a similar role, strong communication skills, and a passion for creating a positive workplace culture. Competitive benefits and hybrid working arrangements are offered.

Benefits

Hybrid working arrangement

Competitive paid time off package

Paid sabbaticals

Employee discounts for travel and entertainment

Career development opportunities

Qualifications

• Minimum 3 years’ experience in a similar HR role (HR Advisor, Senior HR Advisor, or People/Engagement Specialist).
• Strong working knowledge of local employment law and HR best practices.
• Confident in presenting and facilitating group learning sessions.

Responsibilities

• Act as the first point of contact for everyday HR queries.
• Deliver the first two days of induction for new starters.
• Take responsibility for the look and feel of the office.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

Attention to detail

Education

HR-related higher qualification (CIPD Level 3 or equivalent)

Job description

3 weeks ago Be among the first 25 applicants

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers with increasing use of AI across the business. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Role

We are looking for a Human Resources Advisor to be the "front line" of the People team. This role combines HR advisory, employee engagement, and office experience responsibilities to create a seamless employee journey. You will act as the first point of contact for HR queries from employees and managers, deliver and coordinate company‑wide training such as induction and compliance, and own the office experience and engagement activities for your location, ensuring the workplace feels welcoming, connected, and aligned to our culture.

Key Responsibilities

HR Advisory (60%)

• Act as the first point of contact for everyday HR queries (e.g., annual leave, probation, policy clarifications, underperformance support).
• Advise managers on routine employee relations processes (e.g., disciplinaries, preparing for informal conversations).
• Escalate complex or high‑risk matters (e.g., grievances, formal ER cases, legal issues) to the People Partners.
• Support smooth onboarding and offboarding processes in collaboration with the wider People team.

Induction & Company‑Wide Training (20%)

• Deliver the first two days of induction for new starters, creating a warm and informative welcome.
• Coordinate and deliver mandatory company‑wide training sessions (e.g., compliance, health & safety briefings, culture sessions).
• Ensure a clear transition from induction into team‑based training delivered by line managers.

Office Experience & Engagement (20%)

• Take responsibility for the look and feel of the office, ensuring it is well‑maintained, welcoming, and reflective of Ten's culture.
• Act as the liaison with landlords and suppliers when issues arise (maintenance, repairs), escalating legal/contractual matters where required.
• Organise office‑based engagement activities, social events, and cultural touchpoints that bring people together.
• Support company‑wide engagement programmes in partnership with the People teams.

Guidelines for Hybrid/Home Office

• Located in London.
• Hybrid working arrangement – at least 2 days a week in the office.
• Secure home office at your confirmed address, free from background noise or other distractions.
• Must meet minimum internet speeds, checked during the recruitment process and again when you join.

Requirements

Essential requirements

• Minimum 3 years’ experience in a similar HR role (HR Advisor, Senior HR Advisor, or People/Engagement Specialist).
• Experience advising managers on routine HR processes (probation, underperformance, absence, disciplinaries).
• Proven experience delivering or facilitating training sessions (inductions, compliance, workshops).
• Exposure to office engagement or cultural activities in a hybrid workplace environment.
• Working knowledge of local employment law and HR best practice.
• Strong interpersonal and communication skills; able to build trust and credibility at all levels.
• Organised and proactive, with strong time management and ability to balance multiple responsibilities.
• Confident in presenting and facilitating group learning sessions.
• Ability to handle sensitive and confidential information with discretion.
• Passion for creating a positive employee experience and thriving workplace culture.
• Attention to detail and accuracy in all aspects of work.
• Fluent in English.

Preferred requirements

• Professional proficiency in German (B2+).
• HR‑related higher qualification (CIPD Level 3 or equivalent) desirable.

Benefits

• Hybrid working – combine working from home and from the office.
• Competitive paid time off package, including a paid day each year for volunteer time.
• Paid sabbaticals: one month paid after every 5 years of service, without using annual leave.
• Ten Loyalty Rewards program – bonus and gift for being part of Ten.
• Remote working holidays – possibility to travel and work anywhere in the world.
• Employee discounts for travel and entertainment.
• Inclusive, dynamic, international team with diversity at its core.
• Career development opportunities within a growing global company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

Seniority level

Mid‑Senior level