Housing Services Support (Part Time)

Thirteen Group; United Kingdom; On-site; GBP 13,000 - 27,000; Full time

Job summary

A community-focused housing association in the United Kingdom seeks a Housing Services Support to enhance customer service and quickly resolve issues. Working 18.5 hours weekly on a fixed-term basis until March 2026, this role entails collaborating closely with the team, ensuring quick resolutions, and maintaining high standards of customer interactions. Ideal candidates possess strong customer service, negotiation skills, and IT proficiency. The position offers competitive benefits including generous annual leave, pension contributions, and access to well-being support.

Benefits

Annual leave starting at 28 days

Pension up to 17% contributions

Access to health and wellbeing support

Discount and reward platform

Qualifications

• Strong customer service and relationship-building skills are essential.
• Confident in handling challenging conversations respectfully.
• Ability to exceed performance targets.

Responsibilities

• Delight customers and turn them into advocates.
• Quickly resolve issues with customers and local partners.
• Support Housing Services Co-ordinators in providing excellent customer experience.
• Assist with administration tasks within the team.

Skills

Customer service skills

Relationship-building

Negotiation skills

IT proficiency

Job description

Join us as a Housing Services Support at Thirteen Group!

Thirteen Group is on the lookout for a Housing Services Support to join us on a fixed term basis until the end of March 2026 working 18.5 hours across the week. Within the role, you will be working across our Yorkshire and Humber patch.

As a Housing Services Support you’ll be dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income, resolving anti-social behaviour and neighbourhood issues, all in a way that’s of the highest quality, at the convenience of the customer and responsive of need.

Thirteen Benefits

• Salary - £13,332 per annum (FTE £26,664)
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities

• Delighting our customers and turning them into advocates of Thirteen as the landlord of choice.
• Working with our customers and local partners to resolve issues quickly and you’ll think differently making business decisions that have a lasting positive impact on our neighbourhoods.
• Working closely with our Housing Services Co-ordinators to provide excellent customer experience as part of a ‘first response team’.
• You’ll be the administration contact within the team, assisting with answering calls and queries, raising purchase orders etc.

About You

• Part of a large team of over 180 colleagues, so support and guidance are constantly on hand. Training is provided so no specific housing-related experience is necessary but as the front face of Thirteen, strong customer service and relationship-building skills are key.
• Confident negotiating and handling challenging conversations whilst being respectful and considerate to our customers and stakeholders.
• Consistently exceed performance targets and always be thinking of new ways to improve the service.
• Confident in your use of IT and systems as you’ll use a range of technology in this role.

Why Thirteen Group?

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 properties.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Rowany Job, Housing Services Team Leader (Yorkshire and Humber), for an informal discussion on 07974 373980.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

This role has the potential to be made permanent.

For internal candidates: If you'd like to request this fixed term opportunity on a secondment basis, please seek your current manager's approval before applying.