Housing Neighbourhood Officer (HRA)

South Holland; Spalding; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local council in England is seeking a proactive Housing Neighbourhood Officer for a part-time role in the Housing Services team. This position involves managing rent accounts, overseeing tenancy agreements, and providing tenant support. The ideal candidate will possess knowledge of housing legislation and experience in social housing. Join a supportive team dedicated to making a real difference in communities, offering excellent training and career progression opportunities.

Benefits

Access to Local Government Pension Scheme

Generous annual leave

Employee Assistance Programme

Flexible Working Policy

Career progression opportunities

Qualifications

• Strong understanding of housing legislation and tenancy management.
• Excellent communication and problem-solving skills.
• Proven ability to handle diverse cases effectively.
• Experience working in a social housing setting.

Responsibilities

• Manage rent accounts to prevent arrears.
• Oversee and resolve tenancy agreement breaches.
• Address anti-social behavior in accordance with policy.
• Provide support and engage positively with tenants.
• Collaborate with teams and partners to enhance housing services.

Skills

Knowledge of housing legislation

Good communication skills

Problem-solving skills

Ability to manage a varied caseload

Experience in social housing

Job description

We are seeking a proactive and committed Housing Neighbourhood Officer to join our Housing Services team here at South Holland District Council.

This is a part time role (15 hours per week).

This is more than a job – it’s an opportunity to make a real difference in people’s lives and help strengthen communities. As a Housing Officer, you’ll play a vital role in ensuring tenants have safe, secure homes and that our neighbourhoods thrive. Your work will support families, protect vulnerable residents, and uphold the standards that make our housing service trusted and respected.

Key Responsibilities

• Manage rent accounts and take proactive steps to prevent arrears.
• Oversee tenancy agreements and resolve breaches promptly.
• Address anti-social behaviour and tenancy fraud in line with policy.
• Provide advice and support to tenants, promoting positive engagement.
• Work collaboratively with internal teams and external partners to deliver excellent housing services.

About You

• Knowledge of housing legislation and tenancy management.
• Good communication and problem-solving skills.
• Ability to manage a varied caseload and work under pressure.
• Experience in social housing or a similar environment.

Why Join Us?

Recently awarded a C2 grading by the Regulator of Social Housing, the Council has strong foundations in place, supported by a Housing transformation programme focussed on innovation and continuous improvement.

You’ll be part of a supportive team, making a real impact on the lives of tenants and the wider community. We offer ongoing training, professional development, and the opportunity to shape the future of housing services in South Holland.

How to Apply

For any questions or for an informal conversation regarding the position, please contact Vesna Dubaic, Housing Services Manager at [e-mail] or phone [phone].

BENEFITS: We offer excellent terms and conditions of employment including:

• Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
• Generous annual leave scheme +option to buy more
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• Cycle to work scheme*
• Flu Jabs
• Free Eye Test voucher for regular screen users
• Flexible Working Policy
• Agile Working Policy*
• Excellent career progression and training opportunities
• Long Service Recognition*

*Certain restrictions may apply

ABOUT US

Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.