Housekeeping Team Member

BOXPARK; Ross-on-Wye; On-site; GBP 19,000 - 21,000; Full time

Job summary

A riverside restaurant in Ross-on-Wye is seeking a Housekeeping Team Member. The candidate will ensure high cleanliness standards in guest rooms and public areas while working within a supportive team. Ideal candidates should possess a positive attitude and strong attention to detail. Previous experience is helpful but not essential as full training will be provided. The role offers flexible hours, opportunities for additional shifts, and a friendly work environment.

Benefits

Discounted quality staff meals on duty

Free staff beverages

Career progression opportunities

Qualifications

• Previous housekeeping experience is helpful, but not essential; full training provided.
• Must be reliable and punctual.

Responsibilities

• Clean and prepare guest rooms to a high standard.
• Maintain cleanliness across communal areas.
• Replenish linens, towels, toiletries, and supplies.
• Report maintenance issues promptly.
• Work efficiently to daily room lists.
• Ensure excellent presentation across the property.

Skills

Positive attitude

Strong attention to detail

Reliability

Ability to work independently

Ability to work in a team

Job description

The Hope & Anchor is a beautifully refurbished riverside restaurant with rooms, offering warm hospitality, fresh seasonal food, and a relaxed atmosphere in the heart of Ross-on-Wye. We’re looking for a friendly and reliable Housekeeping Team Member to join our growing team and help us deliver exceptional stays for our guests.

The Role

As a Housekeeping Team Member, you will play an essential part in creating a welcoming, spotless, and comfortable environment across our guest rooms and public areas. You’ll take pride in high standards and enjoy being part of a supportive, hands‑on team.

Your responsibilities include:

• Cleaning and preparing guest rooms to a high standard
• Maintaining cleanliness across communal areas
• Replenishing linens, towels, toiletries, and supplies
• Reporting maintenance issues promptly
• Working efficiently to daily room lists
• Ensuring excellent presentation across the property

What We’re Looking For

• A positive attitude and strong attention to detail
• Ability to work independently and as part of a team
• Reliability, punctuality, and a willingness to help where needed
• Previous housekeeping experience is helpful but not essential—full training provided

Hours & Pay

• Flexible hours, including weekends
• An even split of weekly tips
• Opportunities for additional shifts across the venue

Why Join Us?

• Work in a friendly, supportive team
• Beautiful riverside setting
• Discounted quality Staff meals on duty
• Free Staff Beverages
• Career progression opportunities within our venues

If you’re someone who takes pride in creating clean, welcoming spaces and you enjoy working in a vibrant hospitality environment, we’d love to hear from you.

The Hope & Anchor is a beautiful riverside pub, restaurant & inn nestled in the heart of Ross-On-Wye with multiple dining options for customers including a traditional pub bar and a modern cocktail bar, two restaurants, a riverside hut serving those on the go, and a spacious garden with outdoor seating including a Bandstand and all‑weather tent area, both of which can house entertainment. We also have 12 beautiful recently refurbished riverside en‑suite rooms available, with breakfast included and served in the pub.

Having joined the Country House Weddings portfolio in 2020, we are backed by over 30 years of experience when it comes to catering, customer service, and event planning and management. Giving our customers the peace of mind that they will be well looked after during their time with us.

Our fantastic team is made up of expert chefs, enthusiastic bar and wait staff, experienced managers, and dedicated housekeepers, all of which provide the best service day in and day out across all areas of our venue.

Compensation: Minimum Wage