Housekeeping Manager

Hand Picked Hotels Ltd; England; On-site; GBP 38,000; Full time

Job summary

A luxury hotel collection is seeking a Housekeeping Manager for its property in Bath. The ideal candidate will have management experience in a 4 or 5 star hotel, with a focus on cleanliness and guest satisfaction. Responsibilities include leading the housekeeping team, recruiting, training, and ensuring high company standards are met. This full-time role includes a competitive salary of £37,500 and various benefits including career progression, holidays, and employee support programs.

Benefits

Competitive salary package

Company pension scheme

Life assurance scheme

Employee Assistance Program

28 days holiday per year

Forward career progression

Discounted staff stays

Annual loyalty awards

Online retail discount platform

Qualifications

• Current hotel Housekeeping management experience within a 4 or 5 star luxury hotel.
• Passion for maintaining extremely high standards of cleanliness.
• Proven experience of training and coaching colleagues.

Responsibilities

• Lead the Housekeeping Team to consistently deliver exceptional service.
• Recruit, train, and motivate a highly skilled team.
• Monitor and improve delivery of company brand standards.

Skills

Housekeeping management experience

Attention to detail

Team training and coaching

Ability to work under pressure

Excellent rapport building

Job description

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality.

Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Housekeeping Manager at Bailbrook House Hotel, Bath, part of Hand Picked Hotels.

Bailbrook House Hotel is a prestigious luxury country house hotel, steeped in history and located within the beautiful city of Bath. Bailbrook House Hotel has 88 bedrooms spread across the Mansion house and court and has been awarded 4 Silver stars by the AA. It is a popular venue for relaxing weekends away or for weddings and events.

About the Role

• As the Housekeeping Manager, you will lead by example and ensure that the Housekeeping Team are motivated and inspired to consistently deliver exceptional service, putting the guest at the heart of all activities.
• The role of Housekeeping Manager will involve recruiting, training and coaching a highly motivated team who can surprise and delight our guests going above and beyond at every opportunity.
• Monitoring and improving delivery of company brand standards and standard operating procedures.
• Being able to work under pressure and meet tight deadlines will be a key part of the role. Making clear, confident decisions, will be second nature to you, consulting with others where needed ensuring you all reach the same goals.
• Having a good understanding of business financials including labour costs, stock control, forecasting and budgets.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.

About you:

• To be considered for this role of Housekeeping Manager you will have current hotel Housekeeping management experience within a 4 or 5 star luxury hotel.
• Maintaining extremely high standards of cleanliness and an eye for detail, noticing things others don’t will be your passion and motivation.
• With proven experience of training and coaching colleagues, you will enjoy motivating others to be their best.
• Previous experience of working in a fast-paced, busy environment and having a flexible approach to work is required for this role.
• You will be excellent at building a rapport with colleagues and guests.
• Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.

Company Benefits

• A competitive salary package of £37,500 per year, plus a share of service charge.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Discounted staff stays in our hotels and on food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.