House Manager- WildLand Sutherland

Wildland Limited; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic hospitality company in the wilds of Scotland seeks a mid-senior level leader to oversee Front of House and Kitchen teams. You will ensure exceptional guest experiences and develop a high-performing team. The position includes competitive pay and a range of benefits, including private medical insurance and a gym membership. Join us and make a difference in beautiful Scotland.

Benefits

Private Medical Insurance

Health Cash Plan

Life Assurance

Income Protection Insurance

Critical Illness Insurance

Cycle to Work Scheme

Highlife Gym Membership

Online Clothing Discount

Qualifications

• Experience in hospitality and team leadership.
• Strong communication skills.
• Ability to deliver exceptional guest experiences.

Responsibilities

• Lead the Front of House and Kitchen teams to ensure operational excellence.
• Train and develop high performing teams.
• Manage relationships with local suppliers and community.

Skills

Leadership

Team management

Customer service

Problem solving

Job description

Overview

Located in one of the most stunning and wild areas of Scotland, Sutherland offers a unique set of challenges and opportunities. This role will see you leading the flagship Lundies House and secluded Kinloch Lodge, steering and assisting the Front of House and Kitchen teams to ensure operational excellence and a faultless guest experience. You will provide a warm welcome and an evocative experience from the moment the guest arrives to the moment they leave our properties.

Key Responsibilities

• Be an exceptional WildLand Leader who is a role model of leadership and team behaviours and seeks to develop leadership in your team.
• Assist with the recruitment, onboarding and training of the Front of House and Kitchen Teams to be high performing teams.
• Be a primary touchpoint throughout the guest stay, ensuring all guests receive warm, knowledgeable and organic interactions at all elements of their stay.
• Regularly inspect properties to ensure highest standards across departments are consistently maintained across the guest experience and kitchen functions, in line with SOPs.
• Liaise and collaborate with the Reservations team to ensure all departments are informed about guest preferences and requests, translating the guest journey into realisation in the guest experience.
• Capture all guest and team feedback and implement simple frameworks for celebrating success and driving continuous improvement.
• Support the Regional Leader in the delivery and reporting of financial targets across properties, partnering with the Finance function, to ensure effective local budget controls; manage procurement and supply chain.
• Promote team health, safety and wellbeing whilst at work and within the local social environment, driving the HSE strategy and policies throughout operations.
• Build and maintain strong relationships with local suppliers, contractors, and community members. Represent WildLand Ltd professionally in the Sutherland region.

Our People / Who You Are

We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200-year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors. You will be a warm, engaging and approachable individual with a background in hospitality. You will thrive on consistently providing remarkable experiences in a fast moving environment, while confidently developing and nurturing a happy, collaborative and high-performing team. You will be a clear communicator and a natural problem solver.

Our Offer

This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:

• Private Medical Insurance
• Health Cash Plan
• Life Assurance
• Income Protection Insurance
• Critical Illness Insurance
• Cycle to Work Scheme
• Highlife Gym Membership (after qualifying period)
• Online Clothing Discount

Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.

Location & Hours

Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland.

Hours: 45 hours per week; permanent; full time

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing