Hotel Staff

greene king; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular pub and grill in Preston is seeking Hotel Staff to deliver unforgettable experiences to customers. The role involves greeting guests, managing inquiries, and ensuring a safe and welcoming environment. Applicants should possess strong customer service skills and attention to detail. This position offers career growth, competitive salary, and various discounts for staff and their families. Join a fun and inclusive team focused on heartfelt service.

Benefits

Competitive salary

Career development training

Discounts on food and drink

Employee assistance program

Referral bonuses

Wagestream access

Retail discounts

Qualifications

• Willingness to learn and expand your skills.
• Great eye for detail, ensuring every pint is poured to perfection.
• Passion for providing excellent customer service.
• Positive can-do attitude and team player.

Responsibilities

• Provide customers with a heartfelt and memorable experience.
• Greet customers and check them into their hotel room upon arrival.
• Answer telephone inquiries and handle customer complaints.
• Ensure the front of house is safe, legal, and clean.

Skills

Customer service

Attention to detail

Teamwork

Positive attitude

Job description

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Company Description

Join us at Pub & Grill, where we combine the warm welcome of a cosy pub with the style and quality standards of a restaurant. Though our grill may be the star of the show, our kitchens serve up a great range of comforting classics and healthy options too. Whether stopping for a swift drink, a working lunch or a 3-course evening meal – everyone receives a warm Pub & Grill welcome when they visit us.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Hotel Staff, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Due to lone working we can only accept applications for 18+

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.