Hotel Receptionist

Intercontinental Hotels Group; Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading global hospitality company is seeking a part-time Receptionist for Kimpton Clocktower in Manchester. This position offers a competitive pay of £12.85 per hour with flexible shifts, including a focus on delivering exceptional guest experiences. Ideal candidates will have prior experience in a hotel environment and a passion for guest service. Join us to be part of a team that values individuality and authentic connections.

Benefits

Company sick pay

Life insurance

Meals whilst on duty

28 days of holiday, increasing to 33 days

Generous employee discounts

Qualifications

• Minimum of 1 year's experience in a hotel environment.
• Experience with handling guests' queries and complaints.
• Passionate about delivering great service.

Responsibilities

• Check guests in and assist with luggage.
• Deliver a superior guest experience.
• Handle guest inquiries efficiently.

Skills

Guest-focused service

Handling complaints

Teamwork

Communication

Tools

Opera PMS

Job description

A fantastic opportunity for a Receptionist to join us at Kimpton Clocktower on a part‑time contract. We’re looking for someone who can work at least 24 hours per week (3 shifts) and we’re offering £12.85 per hour.

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this; we extend this to all our furry friends, because our heartfelt connection does not end with humans!

Benefits

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies – which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Taxi subsidy for shifts starting/ending between 23:00 – 06:00.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro‑Rated)
• We provide company sick pay and life insurance for every colleague
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

Responsibilities

As a receptionist you will play a vital part in delivering a superior guest experience, from checking guests in to assisting with guest luggage – every day is different!

Qualifications

• Minimum of 1 year’s experience in Receptionist, Guest Relations, Concierge in a Hotel environment
• Passionate about delivering great service and being guest‑focused
• Experience with handling guests’ queries and complaints
• Experience using Opera PMS is a huge advantage
• Willing to learn new things and work as part of a wide hotel team

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!

We value authenticity

Our passion is YOU…come as you are! Here, you will have space to:

• Be yourself – bring the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Receptionist!

You must meet the legal requirements to work in the UK.

Equal Opportunity

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.