Hotel Night Manager

Peoplebank; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel in central Manchester is seeking an experienced Night Manager to oversee night operations and ensure exceptional service for guests. The ideal candidate will have previous managerial experience in hospitality, demonstrate strong leadership and problem-solving skills, and be able to work independently during high-pressure situations. This role includes a range of responsibilities from maintaining security to managing financial handovers, making it crucial for enhancing guest satisfaction.

Benefits

Pension Scheme

Employee Assistance Programme

Food & Beverage Discounts

Employee Discount Rates

Gym Membership Discounts

Refer a Friend Scheme

Long Service Incentives

Meals on Duty

Qualifications

• Previous experience in a Nights or Reception managerial role within hospitality.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle high-pressure situations effectively.
• Knowledge of UK licensing laws and hotel safety regulations.

Responsibilities

• Lead the night operation maintaining high service standards and security.
• Act as primary contact for guests, ensuring professional service.
• Oversee night cleaning operations and maintain public areas.
• Ensure compliance with safety and security regulations.
• Conduct revenue checks and financial handovers.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Ability to work independently

Job description

Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street.

Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.

As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand.

With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.

Job Description

Are you a hospitality professional with a passion for exceptional service and leadership? We are seeking a dedicated and proactive Night Manager to oversee our Hotel operations during the night shift, which runs from 11pm to 7:30am, and ensure an outstanding experience for our guests.

Key Responsibilities:

• Lead the night operation maintaining the highest standards of service and security.
• Act as the primary point of contact for guests, ensuring prompt and professional service in reception, switchboard, porterage, and food & beverage services.
• Oversee night cleaning operations and maintain public areas to the required standard.
• Ensure compliance with fire, safety, hygiene, and security regulations.
• Conduct revenue checks and ensure accurate financial handovers to the accounts and reception teams.
• Support and mentor the night team, fostering a positive and professional working environment.
• Handle guest feedback effectively, using insights to enhance service delivery.

What We Are Looking For:

• Previous experience in a Nights or Reception managerial role within hospitality.
• Strong leadership, communication, and problem-solving skills.
• Ability to work independently and handle high-pressure situations effectively.
• Excellent attention to detail and a commitment to maintaining high standards.
• Knowledge of UK licensing laws and hotel policies related to health, safety, and security.
• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
• Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of GG Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.