Hotel Duty Manager

Dorchester Hotel Ltd.; Borough of Runnymede; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury hotel group is offering an opportunity for a Hotel Duty Manager at Coworth Park Hotel in the United Kingdom. The role involves overseeing Front of House operations, ensuring exceptional guest experiences, and training a dedicated team. The ideal candidate should possess a hospitality degree, previous Duty Manager experience, and excellent communication skills. This position provides a generous employee bonus scheme, complimentary stays, and training opportunities, contributing to career development in a supportive environment.

Benefits

Excellent employee bonus scheme

Complimentary stays across Dorchester Collection Hotels

50% F&B discount

Vibrant social events

Training and development opportunities

Qualifications

• Fluent English language skills are required.
• Previous Duty Manager experience is needed.

Responsibilities

• Oversee Front of House operations to ensure seamless service.
• Handle guest complaints and ensure appropriate resolutions.
• Train and monitor team performance daily.

Skills

Excellent communication skills

Strong customer service ethic

Team player attitude

Organizational skills

Education

Hospitality degree

Tools

Management systems (Opera knowledge is desirable)

Job description

Join us as a Hotel Duty Manager at Coworth Park Hotel, recently recognized as one of The Sunday Times Top 10 Best Places to Work for in 2024. We are committed to fostering an inclusive culture aligned with our core values: passion, personality, respect, working together, and creativity. We believe diverse perspectives enrich our community and drive our success.

We care about your career development and are proud of our team of industry-leading professionals. As a Hotel Duty Manager, you will have the opportunity to excel and be recognized as a leader in your field. You will learn from experienced colleagues and through our award-winning learning academy, helping you achieve excellence in service, craft, and leadership.

What you'll get

As a Hotel Duty Manager at Coworth Park, you will enjoy benefits such as:

• Excellent employee bonus scheme and service charge
• Complimentary stays and breakfast across Dorchester Collection Hotels
• 50% F&B discount at selected venues within the collection
• Vibrant social events, including a Winter ball
• Discounts in high street and online shops, enhanced family leave, and a private pension scheme
• Training, apprenticeship, and development opportunities
• Up to £1000 bonus for employee referrals
• Access to immediate wellbeing support

What you'll do

You will take pride in ensuring exceptional guest experiences:

• Oversee Front of House operations to guarantee seamless service and guest satisfaction
• Support and guide your team to deliver consistent, high-quality service according to company standards
• Handle guest complaints and ensure appropriate resolutions, logging incidents and following up with management
• Maintain a visible presence in the lobby, especially during peak times, greeting guests and meeting VIPs
• Engage with guests to create a welcoming atmosphere and promote hotel services
• Train and monitor team performance daily
• Prepare daily reports and run end-of-day procedures using the hotel’s operating system
• Create daily briefings and coordinate with other departments to anticipate guest needs
• Conduct regular inspections of Front of House, back-office areas, and guest rooms
• Follow up on guest feedback and complaints, embodying the Coworth Park brand values
• Comply with health, safety, fire, and security regulations and keep certifications up to date
• Perform additional tasks as required and adjust working hours to meet hotel needs

What you'll bring

Our core values—Passion, Personality, Respect, Working Together, and Creativity—are central to our culture. As a Hotel Duty Manager, you will bring these values to life:

• Excellent communication skills and a strong customer service ethic
• Fluent English language skills
• Hospitality degree and previous Duty Manager experience
• Proficiency with management systems (Opera knowledge is desirable)
• Customer-oriented approach, excellent organization skills, and a team player attitude
• A full, clean driving license

We celebrate diversity and are dedicated to creating an inclusive environment. If you require accommodations during the application process, contact the People & Culture team at [e-mail].

Job Location

United Kingdom

Who we are

We collaborate with talented individuals committed to delivering extraordinary guest experiences across our hotels. As part of the Dorchester Collection family, we support your development through personalized training, our Academy programs, and a culture of trust and collaboration.

Diversity and inclusion are at the heart of our We Care philosophy, fostering an environment where all employees feel valued and respected. If you need support during the recruitment process, email [e-mail].

Reference

2021-2476