Hostel Duty Manager — Remote Lake District (Flexible Hours)

YHA’s group; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality organization in the United Kingdom seeks a Duty Manager to oversee daily operations at YHA Ennerdale and YHA Black Sail. The role involves managing a team, ensuring excellent service delivery, and maintaining a clean environment. Applicants should have experience in customer service, hospitality management, and food safety qualifications. Enjoy benefits like free hostel stays and staff discounts while working in a unique location surrounded by nature.

Benefits

10 nights free hostel stays per year

Staff discounts and cash back portal

Free YHA Membership

Employee Assistance Program access

Qualifications

• Experience of working face‑to‑face with customers.
• Experience in hospitality or customer service.
• Ability to manage varying pressures effectively.

Responsibilities

• Support the Hostel Manager with day-to-day operations.
• Ensure a clean environment for all visitors.
• Guide and support team members across all hostel areas.

Skills

Customer service

Hospitality management

Team management

Food safety

Basic IT skills

Education

Food safety level 2 qualification

APLH level 2 qualification

Tools

Microsoft Office

Job description

A leading hospitality organization in the United Kingdom seeks a Duty Manager to oversee daily operations at YHA Ennerdale and YHA Black Sail. The role involves managing a team, ensuring excellent service delivery, and maintaining a clean environment. Applicants should have experience in customer service, hospitality management, and food safety qualifications. Enjoy benefits like free hostel stays and staff discounts while working in a unique location surrounded by nature.