Hospitality Team Member

Peoplebank; Luton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hospitality organization in Luton is seeking a part-time Hospitality Team Member who is passionate about customer service. The role involves providing exemplary service in bars and restaurants while following health and safety regulations. Ideal candidates are bubbly team players, adaptable to various shifts, and committed to maintaining high standards of customer care. The company offers competitive salary, development opportunities, and a range of employee benefits.

Benefits

Private GP helpline

Discount portal for retailers

20% gym membership discount

Employee assistance programme

Mental health support

Flexible benefits package

Qualifications

• Passionate about customer service and delivering an exceptional experience.
• Ability to work flexible hours including nights and weekends.
• Effective team player contributing to business improvements.

Responsibilities

• Provide excellent customer service in bars and restaurants.
• Adhere to company procedures and health regulations.
• Prepare and serve food and drinks with high presentation standards.

Skills

Customer service

Team player

Cash handling

Food and drink preparation

Flexibility

Job description

Hospitality Team Member Part time - Genting Casino Luton

Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?

We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.

Key skills and responsibilities include:

• Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
• Being an effective team player who contributes to business improvement.
• Till operation and cash handling.
• Prepare and serve food and drinks ensuring a high standard of presentation.
• Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits - read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.