Home Repair & Customer Support Specialist

Taylor Wimpey; Leatherhead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A national homebuilder is seeking a Customer Support Operative to inspect and remediate issues in customers' homes. This role requires strong customer service skills and collaboration with coordinators to ensure effective communication and resolution of defects. Candidates should have a City & Guilds qualification in a relevant trade and previous experience in the housebuilding industry. This position offers professional development opportunities and a supportive workplace culture.

Benefits

Excellent retail discounts

Company funded life insurance

Private healthcare

Quality pension scheme

Discounted house purchase scheme

Car leasing scheme

Qualifications

• Qualified City & Guilds carpenter or painter.
• Proven ability to work independently and solve problems.
• Previous experience in the housebuilding industry.

Responsibilities

• Inspect and remediate defects in customers’ homes.
• Engage professionally with customers regarding their issues.
• Drive operational performance to meet business objectives.

Skills

Flexibility

Problem-solving

Customer service

Collaboration

Resilience

Education

City & Guilds qualification in carpentry or painting

Job description

A national homebuilder is seeking a Customer Support Operative to inspect and remediate issues in customers' homes. This role requires strong customer service skills and collaboration with coordinators to ensure effective communication and resolution of defects. Candidates should have a City & Guilds qualification in a relevant trade and previous experience in the housebuilding industry. This position offers professional development opportunities and a supportive workplace culture.