Helpdesk Supervisor (6-Month FTC) – Lead Facilities Team

VINCI Facilities Limited; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Manchester is seeking a Senior Facilities Helpdesk Coordinator for a 6-month fixed-term contract. The role involves supporting the helpdesk function, leading the team, and managing maintenance requests. Ideal candidates will have previous helpdesk experience, good IT skills including knowledge of CAFM systems, and strong organizational abilities. In return, the company offers training, generous holiday, and a commitment to employee well-being and development.

Benefits

26 days holiday (+ bank holidays)

Generous pension contribution

Life assurance

Additional training and development

Qualifications

• Previous experience in a helpdesk environment, ideally supervised or led a team.
• Strong organisational skills with ability to manage multiple priorities.
• Excellent communication and team-working skills.

Responsibilities

• Lead and support the helpdesk team, providing guidance.
• Oversee logging and monitoring of maintenance work orders.
• Monitor helpdesk performance and support improvement initiatives.

Skills

Helpdesk experience

IT systems confidence

Communication skills

Organisational skills

Team-working skills

Tools

CAFM systems (Maximo)

Microsoft Office

Job description

A leading facilities management company in Manchester is seeking a Senior Facilities Helpdesk Coordinator for a 6-month fixed-term contract. The role involves supporting the helpdesk function, leading the team, and managing maintenance requests. Ideal candidates will have previous helpdesk experience, good IT skills including knowledge of CAFM systems, and strong organizational abilities. In return, the company offers training, generous holiday, and a commitment to employee well-being and development.