Helpdesk Resource Coordinator - Streamline Site Ops

Emtec Group; Uddingston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of facility management solutions is seeking an experienced Resource Coordinator for their Uddingston office. In this fully office-based role, you will support daily helpdesk operations, ensuring efficient handling of client requests and facilitating communication for engineers. Key qualifications include organizational skills and attention to detail. This position offers a competitive salary, generous holidays, and a variety of benefits including a pension scheme and wellness support.

Benefits

Competitive Salary

Generous Holidays

Holiday Purchase Scheme

Contributory Pension Scheme

Life Assurance

Development Opportunities

Wellness Support

Exclusive Discounts

Free parking

Qualifications

• Experience in a similar role within facilities services is advantageous.
• Strong organisational skills and a methodical way of working.
• Excellent attention to detail required.
• Confident IT skills, able to quickly learn new systems.
• Willingness to learn and support a busy team.

Responsibilities

• Respond to client calls and emails with timely updates.
• Generate and issue Purchase Orders (POs) to engineers.
• Create job requests from emails and ensure tasks meet SLAs.
• Keep planners updated with accurate information.
• Maintain clear communication with clients.
• Update and upload reports as required.

Skills

Organizational skills

Attention to detail

IT skills

Verbal communication

Written communication

Job description

A leading provider of facility management solutions is seeking an experienced Resource Coordinator for their Uddingston office. In this fully office-based role, you will support daily helpdesk operations, ensuring efficient handling of client requests and facilitating communication for engineers. Key qualifications include organizational skills and attention to detail. This position offers a competitive salary, generous holidays, and a variety of benefits including a pension scheme and wellness support.