Helpdesk Manager — Gaming Tech Support Lead

Light & Wonder, Inc.; Chadderton; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading gaming technology company is seeking a Helpdesk Manager to lead a team providing first-line technical support. The role focuses on delivering high-quality customer service and ensuring operational excellence. Candidates should have proven experience in leading helpdesk teams, strong communication skills, and a customer-centric mindset. This position offers a competitive salary, performance bonus, and various employee benefits, including healthcare and development opportunities.

Benefits

Competitive salary

Performance bonus

5% employer pension contributions

33 days' holiday

Paid leave for charitable projects

Employee Assistance Programme

Healthcare benefits including Private Medical Insurance

Qualifications

• Proven experience leading a helpdesk or technical support team.
• Strong communication skills, both written and verbal.
• Solid understanding of helpdesk operations and call management systems.

Responsibilities

• Lead and motivate helpdesk advisors for excellent customer service.
• Oversee day-to-day operations ensuring SLAs and KPIs are met.
• Act as the primary escalation point for complex customer issues.

Skills

Leadership

Communication Skills

Problem-Solving

Technical Troubleshooting

Customer Service

Adaptability

Job description

A leading gaming technology company is seeking a Helpdesk Manager to lead a team providing first-line technical support. The role focuses on delivering high-quality customer service and ensuring operational excellence. Candidates should have proven experience in leading helpdesk teams, strong communication skills, and a customer-centric mindset. This position offers a competitive salary, performance bonus, and various employee benefits, including healthcare and development opportunities.