Helpdesk Agent — Growth, Training & Progression

Arcus FM Limited; Redditch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A service management company in Redditch is seeking a Customer Support Coordinator. You will be the initial contact for stores, handling calls and managing work orders. The role requires excellent customer service skills, a confident phone manner, and the ability to navigate different systems. With a salary of £25,397 plus bonuses and benefits, this is a great opportunity for those with a can-do attitude and a desire for career growth.

Benefits

25 days annual leave + Bank Holidays

Group personal pension scheme

Life Assurance

Funded Training Sponsorship Scheme

Discounts, vouchers, and financial aid programs

Qualifications

• Experience in call centre or retail sector.
• Ability to learn and retain information quickly.
• Can-do attitude and flexibility.

Responsibilities

• Act as the first point of contact for stores.
• Take reactive calls and create work orders.
• Chase engineers and provide updates to stores.

Skills

Customer service experience

Confident phone manner

Problem-solving skills

Listening skills

Flexibility

Job description

A service management company in Redditch is seeking a Customer Support Coordinator. You will be the initial contact for stores, handling calls and managing work orders. The role requires excellent customer service skills, a confident phone manner, and the ability to navigate different systems. With a salary of £25,397 plus bonuses and benefits, this is a great opportunity for those with a can-do attitude and a desire for career growth.