Helpdesk Agent

Arcus FM Limited; Redditch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A service management company in Redditch is seeking a Customer Support Coordinator. You will be the initial contact for stores, handling calls and managing work orders. The role requires excellent customer service skills, a confident phone manner, and the ability to navigate different systems. With a salary of £25,397 plus bonuses and benefits, this is a great opportunity for those with a can-do attitude and a desire for career growth.

Benefits

25 days annual leave + Bank Holidays

Group personal pension scheme

Life Assurance

Funded Training Sponsorship Scheme

Discounts, vouchers, and financial aid programs

Qualifications

• Experience in call centre or retail sector.
• Ability to learn and retain information quickly.
• Can-do attitude and flexibility.

Responsibilities

• Act as the first point of contact for stores.
• Take reactive calls and create work orders.
• Chase engineers and provide updates to stores.

Skills

Customer service experience

Confident phone manner

Problem-solving skills

Listening skills

Flexibility

Job description

Why Join Us

Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you…

We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon – Fri (06:00 – 14:00 / 12:00 – 20:00) and every other weekend. When working the weekend, you’ll have staggered days off in the week to compensate.

You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

What You'll Be Doing

You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that’s what you’re looking for.

What We're Looking For

If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you’ll receive:

• Salary: £25,397 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.

Requisition ID: 2025-8077