Healthcare Technician

Cambscommunityservices; Great Yarmouth; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community healthcare provider in the UK is seeking a part-time iCaSH Healthcare Technician to work 17 hours a week. This role involves supporting the delivery of healthcare services, managing patient records, and assisting with administrative duties within the iCaSH service. Ideal candidates will have experience in patient interactions, confidentiality management, and be proficient in using healthcare administration systems. Join a team praised for outstanding service delivery and staff engagement.

Qualifications

• Ability to handle patient data confidentially.
• Experience with patient administration systems.
• Competence in clerical and administrative support.

Responsibilities

• Welcome patients and gather clinical details.
• Manage the recall system for follow-ups.
• Handle referrals via letters, emails, and calls.
• Book appointments and register patient information.
• Support nursing team with various tasks.

Skills

Client interaction

Confidentiality management

Administration of patient records

Proficient in computer-based systems

Tools

Lilie patient administration system

Online testing platform

Job description

Overview

To work 1 Saturday morning in 4. The post holder will support the delivery of direct and indirect healthcare for patients attending the integrated contraception and sexual health (iCaSH) service which is part of Cambridgeshire Community Services (CCS). This may include supporting patients who present with sexually transmitted infections, HIV/AIDS, contraception requirements and/or any other sexual health related problems.

Role Details

iCaSH Healthcare Technician

Part‑time: 17 hrs per week

This role will include working as part of the health advising team including clerical duties, not limited to management of the results notification system, vaccinations, booking appointments, follow up recalls, and support of service users in person and on the phone.

Key Responsibilities

• To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.
• Assist in the management of the recall system for patients that require follow up.
• To receive, prioritise and deal appropriately with referrals from local stakeholders in the form of letters, emails, and telephone calls.
• To operate the stand‑alone bespoke computer‑based Lilie patient administration system in its entirety including booking appointments, registering patient details, sending texts, coding clinical episodes and supporting data collection.
• Assist the nursing team with other duties where workload allows and with prior agreement of the Clinical Nurse Manager.
• To operate additional computer‑based systems such as the online testing platform for the purposes of patient communication, follow up, and data collection.
• Support the Health advisers in partner notification processes, working within the iCaSH Health Adviser Handbook guidance.

Benefits & Culture

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives. There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

Application & Contact

If you share our passion for innovative and high‑quality care delivery, then please submit your application and join us on our exciting journey as a leading‑edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

For further details / informal visits contact:

Name: Julia Ball
Job title: Clinical Nurse Manager
Email address: [e-mail]
Telephone number: 01493 845000