Healthcare Assistant - Outpatient

Practice Plus Group; Ilford; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in Ilford is seeking a caring and proactive OPD Healthcare Assistant. This full-time role involves delivering compassionate patient-centred care, supporting the clinical team, and maintaining a welcoming environment. Ideal candidates will have prior experience in healthcare, strong communication skills, and preferably hold NVQ Level 2 in Health & Social Care. The role offers a salary of £24,666.64 annually and various wellbeing benefits, fostering professional development opportunities.

Benefits

Wellbeing and lifestyle benefits

25 days annual leave plus bank holidays

Support for professional growth

Qualifications

• Previous experience in healthcare or patient-facing environment required.
• Calm and professional demeanor in challenging situations.
• Ability to work collaboratively as part of a team.

Responsibilities

• Deliver compassionate and patient-centred care.
• Assist patients during treatments and investigations.
• Record vital signs and update care documentation.
• Maintain a clean and welcoming environment for patients.

Skills

Strong communication skills

Interpersonal skills

Compassion

Flexibility

Organisational skills

Education

NVQ Level 2 in Health & Social Care

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

We’re looking for a caring and proactive Outpatients Department (OPD) Healthcare Assistant to join our friendly and dedicated team at Practice Plus Group. In this role, you’ll be an important part of the multi‑disciplinary team, ensuring our patients feel supported, respected and cared for throughout their journey with us.

This is an exciting opportunity to work in a varied role where no two days are the same – combining clinical support with patient care, and helping to keep our outpatient department running smoothly.

This is a full‑time role, working 37.5 per week over 4 days, Monday to Friday with the occasional Saturday shift.

What you'll be doing

As our OPD Healthcare Assistant, you’ll play a hands‑on role in patient care and provide essential support to the clinical team. Your responsibilities will include:

• Delivering compassionate and patient‑centred care, including supporting with personal hygiene, mobility, diet and fluids.
• Assisting patients during treatments, investigations and procedures, always protecting their privacy and dignity.
• Recording vital signs and updating care documentation accurately.
• Acting as a chaperone when needed and escorting patients safely within the unit.
• Supporting the team with administrative and reception duties – greeting patients, answering queries, and managing documentation.
• Helping to maintain a safe, clean and welcoming environment for patients, visitors and staff.
• Working collaboratively with colleagues to ensure the highest standards of care and patient experience.

You’ll also be encouraged to develop your skills and competencies through training and ongoing professional development.

What we’ll look for in you

With your previous experience of working within a healthcare or patient‑facing environment, you will also have:

• A strong communicator with excellent interpersonal skills.
• Calm, professional and compassionate, even in challenging situations.
• Flexible to fit into the internal rotating shift patterns.
• Comfortable working as part of a team and supporting colleagues.
• Organised, adaptable and able to prioritise tasks in a busy environment.

It would be great if you hold NVQ Level 2 in Health & Social Care or have experience in a hospital or outpatient setting, but what’s most important is your dedication to delivering exceptional care to our patients.

What you can expect in return

• A salary of £24,666.64 per annum.
• Work 37.5 per week over 4 days, Monday to Friday with the occasional Saturday shift.
• An extensive range of wellbeing and lifestyle benefits.
• 25 days annual leave (increasing with service) plus bank holiday.
• The support you need to grow in your role.

To apply for the role, click on the link below. If you have any questions, contact [e-mail] in our friendly resourcing team.

Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date.

Our employment offers are subject to receipt of satisfactory pre‑employment checks.

Applicants must have the right to work in the UK.