Head of Operations

OCS Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is looking for a Head of Operations in Manchester. This senior role entails overseeing daily operations of aircraft appearance for a prestigious airline, ensuring service excellence and compliance with high standards. Ideal candidates should have leadership experience in aviation or related fields and possess strong stakeholder management skills. The position requires a commitment to continuous improvement and alignment with the company’s values. Applications are welcomed from a diverse range of individuals.

Qualifications

• Experienced leader in Aviation, FM, logistics or similar high-pressure operations.
• Strong people leader with excellent communication skills.
• Commercially astute, data-driven and committed to service excellence.
• High resilience, solutions-focused, and aligned with company's values.

Responsibilities

• Lead day-to-day operations at the airline's base in Manchester.
• Manage performance, KPIs and turnaround efficiency.
• Inspire and manage large teams, ensuring a culture of safety.
• Build strong relationships with stakeholders and represent the company.
• Own operational budgets and commercial performance.
• Ensure compliance with regulations and operational policies.
• Drive continuous improvement and innovation.

Skills

Leadership

Stakeholder Management

Data Analysis

Communication Skills

Operational Efficiency

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Predominantly Monday to Friday with some flexibility needed for early mornings, evenings and weekends.

We are recruiting a Head of Operations to lead the delivery of aircraft appearance for our prestigious partnership with a well‑known airline. This senior role oversees single site operations, ensuring every aircraft departs on time, compliant, and meeting the airline’s high standards of cleanliness and presentation.

Key Responsibilities

• Lead day‑to‑day operations the airline’s base in Manchester, ensuring consistent, high‑quality service.
• Manage performance, KPIs and turnaround efficiency using operational data, audits and VOC insight.
• Inspire and manage large teams, embedding a culture of safety, accountability and high performance.
• Build strong relationships with stakeholders and represent OCS at senior reviews.
• Own operational budgets, forecasting and commercial performance.
• Ensure compliance with Health & Safety, aviation regulations and all OCS operational policies.
• Drive continuous improvement, innovation and long‑term operational development.

Ideal Candidate

• Experienced leader in Aviation, FM, logistics or similar high‑pressure, multi‑site operations.
• Strong people leader with excellent stakeholder and communication skills.
• Commercially astute, data‑driven and committed to service excellence.
• Highly resilient, solutions‑focused and aligned with OCS’s TRUE values.
• Be willing to be vetted to CAA regulations and undertake a DBS check and security clearance.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.