Head of IT Service Delivery – MSP Growth & Excellence

Dubizzle Limited; Greater London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading IT services provider is seeking a Head of Service Delivery to transform and lead its Service Management operation. This role focuses on client satisfaction, KPI achievement, and developing a high-performing team across London and the South East. The ideal candidate will have over 10 years of experience, strong leadership skills, and the ability to engage with both technical and non-technical teams. The position allows for hybrid working and requires travel to client sites.

Benefits

Company Pension Scheme

Private Medical Insurance

Health Club and Wellbeing Scheme

25 days holiday plus bank holidays

ARO Shares after 12 months

Qualifications

• 10+ years in service delivery and customer-focused roles in ITIL-aligned environments.
• Ability to translate complex technical issues into clear insights.
• Experience in coaching technical teams and managing customer relationships.

Responsibilities

• Own the Customer Experience and accountability for service delivery.
• Drive Performance on KPIs and SLAs with precision.
• Build and maintain trust-based partnerships with clients.

Skills

Leadership

Customer Focus

Business Growth

Service Trend Analysis

Team Coaching

Job description

A leading IT services provider is seeking a Head of Service Delivery to transform and lead its Service Management operation. This role focuses on client satisfaction, KPI achievement, and developing a high-performing team across London and the South East. The ideal candidate will have over 10 years of experience, strong leadership skills, and the ability to engage with both technical and non-technical teams. The position allows for hybrid working and requires travel to client sites.