Head of IT Operations

Trafigura Group; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global commodities trading firm in London is seeking an experienced IT Operations Manager to lead and manage its IT Infrastructure Operations. The role involves overseeing daily operations across infrastructure teams, vendor management, and ensuring capacity planning and continuity. The ideal candidate will have over 10 years of IT Operations experience and a strong understanding of outsourced IT providers. This position offers a dynamic work environment focused on continual improvement.

Qualifications

• 10+ years of experience in IT Operations.
• Strong understanding of holistic IT Operations.
• Experience working with outsourced IT providers.

Responsibilities

• Oversee day-to-day operations across infrastructure teams.
• Monitor and manage capacity planning for infrastructure.
• Conduct regular service reviews with key vendors.
• Plan and conduct BCP/DR tests.
• Maintain visibility of major incidents and operational risks.

Skills

Technical experience in IT Operations

Vendor management

Capacity planning

Team management

BCP/DR planning

Job description

## **Main Purpose:**Lead and manage global IT Infrastructure Operations, ensuring stability, reliability, and continuous improvement across 4 datacentres and 200+ offices in 60+ countries. This role combines operational excellence with driving service improvements, directly enabling business success in a fast-paced commodities trading environment. You'll work with expert teams across multiple technology domains, with the autonomy to identify and deliver high-impact initiatives where they matter most## ## Knowledge Skills and Abilities, Key Responsibilities:**Experience*** 10+ years of technical experience in IT Operations across one or more technology areas.* Experience that demonstrates managing infrastructure technology teams.* Strong understanding of holistic IT Operations and cross-team collaboration.* Experience working with outsourced IT providers and vendor management.* Familiarity with capacity planning, lifecycle management, and datacentre operations.* Knowledge of BCP/DR planning and execution.**Core Values*** Detail-oriented and willing to dive deep when needed.* Stability and reliability — providing a reliable service to the business.* Continual process improvement.* Team-oriented approach, fostering collaboration and support.* Ability to manage teams and vendors without over-reliance on SLAs.* Personable, influential, and conflict-minimising leadership style.* Honesty and transparency.**Duties/Areas of Responsibility*** **IT Operations Management** + Oversee day-to-day operations across all infrastructure teams. + Attend regular team meetings and maintain awareness of major activities and incidents. + Drive service and process improvements across teams.* **Capacity & Lifecycle Management** + Monitor and manage capacity planning for infrastructure resources. + Ensure timely lifecycle management of hardware and software assets.* **Vendor Management** + Conduct regular service reviews with key vendors (e.g., Microsoft, datacentres). + Validate spend across tracks and ensure cost efficiency.* **Business Continuity & Disaster Recovery** + Plan and conduct BCP/DR tests to ensure resilience.* **Datacentre Management** + Oversee operations, capacity, and maintenance of datacentre environments.* **Governance & Reporting** + Maintain visibility of major incidents and operational risks. + Provide clear reporting to leadership on operational health.## ## Key Relationships and Department Overview:**Key Relationships**Internal IT Teams, Outsource providers, Third party vendors.**Department**IT Infrastructure / IT OperationsTrafigura Group IT provides shared services across the Trafigura group of companies, offering services at scale where it makes economic sense.**Equal Opportunity Employer**We are an Equal Opportunity Employer and take pride in a diverse workforce! We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.We are accelerating our investments in renewable energy, including hydrogen, ammonia and other low-carbon energy technologies required for the transition to a low carbon future. We are committed to responsible business practices and we work with our stakeholders to improve environmental and social standards, bringing greater trust and transparency to global supply chains.