Head of Delivery

Elite Group; United Kingdom; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading technology firm in Chorley seeks a Head of Delivery to lead the Delivery, Pre-Sales, and Project Management teams. This role requires proven leadership experience and a strong background in telecoms or IT. The successful candidate will manage project delivery, oversee budgets, and ensure operational excellence, driving performance and customer satisfaction. Competitive salary with extensive benefits and opportunities for progression available.

Benefits

Birthday off

Enhanced Maternity & Paternity Leave

Employee loyalty rewards

Medical schemes

Mental wellbeing support

Qualifications

• Proven leadership experience within delivery, ideally in telecoms or IT.
• Strong track record of leading cross-functional teams.
• Experience managing budgets, forecasts, and cost control.

Responsibilities

• Provide leadership and mentorship to teams.
• Oversee pre-sales function and delivery of projects.
• Manage budgets and ensure compliance with industry standards.

Skills

Leadership

Project Management

Stakeholder Management

Analytical Skills

Operational Excellence

Job description

Apply today and join an incredible team.

Job Overview

Role: Head of Delivery (Lead Delivery, Pre‑Sales, Project Management)
Salary: £DOE / yr, plus benefits
Location: Chorley, Lancashire

Responsibilities

• Provide strong leadership and mentorship to Delivery, Pre‑Sales and Project Management teams.
• Regularly assess customer feedback to identify trends and implement initiatives that improve service and satisfaction.
• Oversee pre‑sales function, ensuring solutions are accurately scoped and commercially sound.
• Own the end‑to‑end delivery of customer projects across connectivity, unified communications, voice, and mobile services.
• Ensure operational compliance with industry standards, regulations, and company policies.
• Manage budgets, forecasts, and cost controls for the operations function.
• Collaborate cross‑functionally to enhance the customer journey and ensure seamless handover between departments.

Role Requirements

• Proven leadership experience within delivery, operations, or programme management, ideally in telecoms, IT, or managed services.
• Strong track record of leading cross‑functional teams across Delivery, Pre‑Sales, and Project Management.
• Demonstrated ability to develop and execute operational strategies that drive performance, efficiency, and customer satisfaction.
• Excellent commercial acumen with experience managing budgets, forecasts and cost control.
• Exceptional communication and stakeholder management skills.
• Strong analytical mindset with experience using KPIs, metrics, and data to inform decision‑making.
• Proven ability to manage multiple complex projects simultaneously.
• Experience driving operational excellence, process optimisation and organisational scalability.
• In‑depth understanding of project delivery methodologies (ITIL, PRINCE2, Agile) and embedding best‑practice frameworks.

Benefits

• Your Birthday off
• Enhanced Maternity & Paternity Leave
• Employee loyalty rewards
• Accredited Investors in People organisation
• Regular company events
• Scope for progression and opportunities for training – technical and management
• Achievement celebrations & rewards
• Medical schemes and cycle‑to‑work initiatives
• Mental wellbeing and financial wellbeing support
• Check out our careers hub for more info on our benefits!

#WeAreElite

Elite Group is part of the New Technology Group – an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Read our recruitment privacy notice here.