Head Housekeeper - Lead Guest Care & Standards

Klarent Hospitality Group; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in the UK is seeking a dedicated Head Housekeeper to oversee the housekeeping department, ensuring excellence in guest care and maintaining high standards. The ideal candidate will be passionate, possess a positive attitude, and demonstrate strong communication skills. Responsibilities include managing the team, inspecting guest rooms, assigning duties, and addressing guest feedback. This role also offers opportunities for personal development and generous team benefits including cash incentives, complimentary hotel stays, and more.

Benefits

Cash incentives for referrals

Long service recognition bonuses

Meals provided during shifts

Discounted use of leisure facilities

Free car parking

Discounted hotel stays

Fully funded apprenticeships

Pension enrolment

Qualifications

• Genuinely friendly and caring.
• Enjoys working as part of a team.
• Ambitious and hard working.
• Excellent grooming standards.

Responsibilities

• Oversee housekeeping department to deliver excellence in guest care.
• Take on management responsibilities in the absence of Accommodation Manager.
• Inspect guestrooms daily for excellent standards.
• Check furnishings and equipment for cleanliness and repair.
• Assign duties to room attendants and manage team communication.
• Log maintenance defects and communicate guest feedback.

Skills

Passionate and willingness to learn

Positive attitude

Good communication

Ability to work flexible hours

Job description

A leading hotel group in the UK is seeking a dedicated Head Housekeeper to oversee the housekeeping department, ensuring excellence in guest care and maintaining high standards. The ideal candidate will be passionate, possess a positive attitude, and demonstrate strong communication skills. Responsibilities include managing the team, inspecting guest rooms, assigning duties, and addressing guest feedback. This role also offers opportunities for personal development and generous team benefits including cash incentives, complimentary hotel stays, and more.