Head Concierge

PPHE Hotel Group; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hotel group in Greater London is seeking a Head Concierge to ensure exceptional service for guests at their hotel. The successful candidate will manage concierge operations and foster partnerships with local businesses for enhanced guest experiences. Responsibilities include providing tailored recommendations and creating a welcoming atmosphere. Ideal applicants will have strong interpersonal skills, attention to detail, and a passion for outstanding service. This role offers competitive pay and great benefits, including wellness days and discount schemes.

Benefits

Highly competitive salary

30 days of holiday

Discounted hotel rates in Europe

F&B discounts

Two free meals per day

Access to 40% of pay before payday

Recommend a friend scheme

Gym discounts

Cycling lessons

Discounted prices at various stores

Free dry cleaning for uniform

Annual staff parties and events

Qualifications

• Experience in a similar role will be advantageous.
• Ability to manage and train a team effectively.
• Innate passion for delivering exceptional guest experiences.

Responsibilities

• Build strong partnerships with local businesses to enhance guest experience.
• Provide tailored recommendations and services such as transport and tickets.
• Set up an informative guide of local venues and activities.
• Maintain comprehensive knowledge of hotel operations and VIPs.
• Ensure personalized service and a warm welcome for guests.

Skills

Excellent communication skills

Strong interpersonal skills

Problem-solving ability

Attention to detail

Job description

Overview

Salary: Highly competitive with great benefits

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 299 bedrooms at Park Plaza London Victoria Hotel, you will do more than just welcome our guests.

Role

Our Head Concierge will ensure that the service provided by the team is beyond the normal guest experience that would be expected by our guests. Your helpful, can-do approach and passion for great service will create an amazing impression every time.

As our Head Concierge

• Salary: Highly competitive plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

Responsibilities

• Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
• Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
• Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.
• Be fully informed of hotel operations, VIPs, events, and special requests.
• Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art’beat activities, events and times as well as special requests/arrangements.
• Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
• Recruit and retain concierge & porters’ team
• Design and implement the department's SOPs and service flows.
• Manage all aspects of the concierge & porters’ team, including payroll, training, recruitment, performance and discipline.

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.