Guest Services Hero (Seasonal) – Holiday Discounts & Perks

Holland & Barrett; Dundee, St Helens, Tremayne, Filey; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading holiday provider is seeking seasonal Guest Services team members at their venue in Tattershall Lakes. You will be responsible for welcoming guests, managing bookings, and ensuring their satisfaction throughout their stay. Ideal candidates will possess strong customer service skills and a friendly personality. Flexibility is key, as the role requires work on weekends and holidays. This position offers opportunities for career progression and various employee benefits including discounts on holidays.

Benefits

Discounts on Away Resorts Holidays

On Park Discounts

Awards and Recognition

Employee Assistance program

Team Events

Qualifications

• Experience in customer service, preferably in hospitality.
• Ability to work evenings, weekends, and bank holidays.
• Comfortable with multi-tasking and team collaboration.

Responsibilities

• Welcome and check in guests, handling their bookings.
• Resolve guest complaints and ensure satisfaction during their stay.
• Support the Guest Services Manager in departmental operations.

Skills

Customer service skills

Confident personality

Organisational skills

Resilience under pressure

Problem-solving initiative

Communication skills

Tools

Booking systems (Parcvu)

Job description

A leading holiday provider is seeking seasonal Guest Services team members at their venue in Tattershall Lakes. You will be responsible for welcoming guests, managing bookings, and ensuring their satisfaction throughout their stay. Ideal candidates will possess strong customer service skills and a friendly personality. Flexibility is key, as the role requires work on weekends and holidays. This position offers opportunities for career progression and various employee benefits including discounts on holidays.