Guest Services Coordinator

We, The Printed Group; Berwick-Upon-Tweed; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality-focused organization in Berwick-Upon-Tweed is seeking an enthusiastic individual for the Member and Guest Services Team. This role involves providing exceptional customer service to Members and Guests, ensuring a warm welcome and helping with their needs during their stay. Applicants must be over 25 with a full driver's license and have experience in a customer-facing role.

Benefits

From £12.50 per hour

Estate based incentive and discount schemes

Excellent training and development opportunities

Qualifications

• Previous experience in a customer-facing role, preferably in hospitality or luxury.
• Ability to work in a fast-paced environment.
• Confident and outgoing personality.

Responsibilities

• Welcome Members and Guests to the Club.
• Provide transportation for guests when needed.
• Assist the team in meeting and exceeding guest requirements.

Skills

Excellent communication skills

Customer service orientation

Good telephone manner

IT skills

Problem-solving abilities

Personal presentation

Job description

Overview

We are currently inviting applications for an enthusiastic, self-motivated and driven individual to join our Member and Guest Services Team.

The Member and Guest Services Team play a very important part of our overall team as the first and last point of contact for Members and Guests when on the Archerfield Estate.

As a member of the team, you will be required to provide a warm welcome to all Members and Guests when arriving at Archerfield, ensuring that they enjoy their experience on the Estate.

Due to the nature of the job, it is open to applicants over 25 years old with a full driver’s license. The team operation covers all seven days with shifts between 7am and 10pm, the role is for 40 hours per week.

Key Duties & Responsibilities

• Consistently Deliver to ensure Members and Guests receive a warm welcome to the Club.
• Send pre-arrival emails to guests on a daily basis.
• Be the main point of contact for all guests who are staying in the accommodation.
• Work closely with the Estate Sales and operational teams to meet and exceed guest requirements.
• Keep up to date with Estate and local area knowledge to ensure you are able to advise Members and Guests and maximise sales opportunities.
• Assist in providing any onsite transport for guests staying in accommodation,
• Anticipate any guest requirements where possible to help ensure an enjoyable stay.

Requirements for the role

• Previous experience within a customer facing role – preferably within hospitality or the luxury sector.
• Good telephone manner and IT Skills.
• High standard of personal presentation.
• Excellent communication and interpersonal skills with a confident and outgoing personality and an ability toCollaborate with Purpose with colleagues.
• Ability to take initiative and a practical approach to problem solving.
• A passion for delivering exceptional Customer Service with a Customer First attitude.
• Ability to work in a high paced environment and able to prioritise tasks to meet the desired outcome.
• Full drivers license and over 25 years-old.

What we give you

• From £12.50 per hour.
• Estate based incentive and discount schemes.
• External Discounts and Offers scheme.
• Generous Refer a Friend Benefits.
• Excellent training and development opportunities.
• Employee Assistance Programme.
• Health and wellness resources.

If you feel that you have the necessary skills and experience, please attach a copy of your CV and accompanying cover letter to apply.