Guest Services Assistant

Holland & Barrett; United Kingdom; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dynamic holiday resort company is seeking a Guest Services Assistant at Tattershall Lakes, Lincolnshire. The role involves warmly greeting guests, checking them in and out, making bookings, and addressing complaints. Ideal candidates will exhibit strong customer service skills and be willing to work during weekends and bank holidays. The position offers flexibility and can lead to other career opportunities, alongside benefits such as holiday discounts and recognitions.

Benefits

Discounts on Away Resorts Holidays

On Park Discounts

Awards and Recognition

Qualifications

• Ability to meet and greet guests with a friendly smile.
• Experience in resolving guest complaints effectively.
• Flexibility to work weekends and bank holidays.

Responsibilities

• Check-in and check-out guests with warmth and professionalism.
• Book activities and handle guest enquiries promptly.
• Ensure guest complaints are addressed in a caring manner.

Skills

Customer service skills

Problem-solving

Strong communication

Job description

Location

Tattershall Lakes, Lincolnshire

Hours

Part Time; Variable seasonal contract

Who we are?

We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: http://www.awayresorts.co.uk .

What we need in a nutshell

As a Guest Services Assistant, we want you to make our guests feel welcomed, cared for, and inspired to have their best holiday ever, from check-in to the moment they leave. Your role, always with a friendly smile, will include:

• Meeting and greeting guests and checking them in and out
• Making bookings for activities and dealing with enquiries
• Resolving complaints in a way that makes guests properly looked after

One more thing… holidays happen at holiday times, so you will need to work your magic on weekends and bank holidays too.

What we can offer you

This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including:

• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers .

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!