Guest & Owner Experience Lead (Maternity Cover)

Hoburne Ltd; Christchurch; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent holiday park operator in the UK is seeking a Guest and Owner Experience Manager for maternity cover. This fixed-term role of 37.5 hours involves overseeing guest interactions, managing reception, and delivering exceptional service. The ideal candidate will have strong administrative skills and a customer-first mindset. Benefits include competitive pay, discounts, and enhanced parental leave. This role requires variable hours including weekends and bank holidays, contributing significantly to maintaining the park's reputation and fostering long-term relationships.

Benefits

Competitive pay

Hoburne benefits platform

50% off Food and Drink

Free membership at Hoburne Golf Parks

Discounts on holidays

Access to leisure facilities

Enhanced Parental leave

33 working days holiday

Qualifications

• Strong administrative capabilities and a customer-first approach.
• Ability to manage reception, aftersales, owner accounts, and complaints.
• Experience in fostering long-term relationships with guests and owners.

Responsibilities

• Oversee all guest and owner interactions to ensure a seamless experience.
• Deliver exceptional service and maintain operational excellence.
• Maximise revenue opportunities in line with park's goals.

Job description

A prominent holiday park operator in the UK is seeking a Guest and Owner Experience Manager for maternity cover. This fixed-term role of 37.5 hours involves overseeing guest interactions, managing reception, and delivering exceptional service. The ideal candidate will have strong administrative skills and a customer-first mindset. Benefits include competitive pay, discounts, and enhanced parental leave. This role requires variable hours including weekends and bank holidays, contributing significantly to maintaining the park's reputation and fostering long-term relationships.