Guest Experience Leader – Reception Manager

Mandolay Hotel; Guildford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prestigious hotel in Guildford is seeking a Reception Manager to lead their reception team. In this role, you'll focus on providing an exceptional guest experience, ensuring smooth check-ins/outs, and developing your team. Ideal candidates will have strong leadership, communication skills, and experience in a similar setting. The position offers a supportive environment and opportunities for personal growth, emphasizing hospitality and guest satisfaction.

Benefits

Instant access to pay through Wagestream

Training and development opportunities

Supportive team environment

Qualifications

• Experience in a similar role, or as a Senior Receptionist ready to step up.
• Ability to remain calm under pressure.
• Proactive approach to guest satisfaction.

Responsibilities

• Leading and developing the reception team.
• Ensuring every guest leaves happy.
• Owning the check-in and check-out process.
• Handling guest queries and feedback.
• Training the team to deliver standout service.

Skills

Guest experience focus

Leadership skills

Strong computer skills

Communication skills

Team player

Tools

Opera Cloud PMS

Job description

A prestigious hotel in Guildford is seeking a Reception Manager to lead their reception team. In this role, you'll focus on providing an exceptional guest experience, ensuring smooth check-ins/outs, and developing your team. Ideal candidates will have strong leadership, communication skills, and experience in a similar setting. The position offers a supportive environment and opportunities for personal growth, emphasizing hospitality and guest satisfaction.