Guest Experience Leader — Elevate Stays & Service

Kew Green Group; Newcastle upon Tyne; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hotel management company seeks a Guest Service Manager to orchestrate seamless operations and enhance guest experiences at their hotel in Newcastle upon Tyne. The ideal candidate will possess strong leadership skills and a passion for service excellence. Benefits include discounts, career development, and access to leisure facilities. Join the team and make a lasting impact on guest journeys in a dynamic environment.

Benefits

Annual Conference Event and Awards

Robust career development opportunities

Attractive discounts across major retailers

50% off food and beverage in hotels

24/7 Employee Assistance Line

Free access to Leisure Clubs

Qualifications

• Strong leadership skills and a service-oriented attitude that exceeds expectations.
• Passion for enhancing the guest experience and creating a positive impact.

Responsibilities

• Orchestrating seamless operation of guest services.
• Collaborating with departments to elevate service levels.
• Innovating to exceed guest expectations.

Skills

Leadership skills

Service-oriented attitude

Ability to handle guest requests

Sales culture promotion

Job description

A leading hotel management company seeks a Guest Service Manager to orchestrate seamless operations and enhance guest experiences at their hotel in Newcastle upon Tyne. The ideal candidate will possess strong leadership skills and a passion for service excellence. Benefits include discounts, career development, and access to leisure facilities. Join the team and make a lasting impact on guest journeys in a dynamic environment.