Guest Experience Lead | VIP Relations

PPHE Hotel Group; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A premier hotel group in London is looking for a Guest Relations Manager to ensure exceptional guest experiences at Park Plaza Westminster Bridge. You will manage the guest relations team, liaise with departments to enhance guest satisfaction, and lead by example to motivate staff. The ideal candidate will have prior hotel management experience and strong communication skills. This role offers competitive compensation and a range of benefits, including discounted hotel rates and wellness days.

Benefits

Heavily discounted hotel rates

F&B discounts

30 days of holiday

Free meals during shifts

Access to pay before payday

Recommend a friend scheme

Gym discounts

Free dry cleaning

Annual Staff parties

Qualifications

• At least 2 years of experience in guest relations or hotel management.
• Strong leadership skills and ability to motivate a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure smooth department operations and guest satisfaction.
• Liaise with Front of House teams to meet financial and satisfaction goals.
• Lead and inspire the Guest Relations team.

Skills

Effective communication

Leadership and training

Proficient with Microsoft Office

Excellent knowledge of Opera

Guest satisfaction focus

Education

Previous experience as a Guest Relations Manager or Duty Manager

Job description

A premier hotel group in London is looking for a Guest Relations Manager to ensure exceptional guest experiences at Park Plaza Westminster Bridge. You will manage the guest relations team, liaise with departments to enhance guest satisfaction, and lead by example to motivate staff. The ideal candidate will have prior hotel management experience and strong communication skills. This role offers competitive compensation and a range of benefits, including discounted hotel rates and wellness days.