Guest Experience Lead - 4-Star Hotel Perks & Growth

BOXPARK; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hotel chain is seeking an enthusiastic guest-facing professional at their Norwich location. In this vital role, you will provide a warm welcome and ensure a memorable experience for guests. Responsibilities include maintaining high customer service standards and resolving any conflicts. Ideally, candidates will have previous experience in a similar role within a 4-star environment. The position offers great benefits such as free health club membership and discounts. Join a team committed to diversity and excellence.

Benefits

Free health club membership

Discounts across golf services

Family & Friends discounts

Support with training & qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Previous experience within a similar role or guest-facing position.
• Experience working in a 4-star or above hotel environment.
• Extremely passionate about providing an exceptional guest experience.

Responsibilities

• Ensure guests receive a warm welcome and a final farewell.
• Turn moments into memories for guests during their stay.
• Maintain the highest level of guest experience throughout.

Skills

Outstanding customer service skills

Conflict resolution

High attention to detail

Experience in a similar role

Passionate about guest journey

Job description

A leading hotel chain is seeking an enthusiastic guest-facing professional at their Norwich location. In this vital role, you will provide a warm welcome and ensure a memorable experience for guests. Responsibilities include maintaining high customer service standards and resolving any conflicts. Ideally, candidates will have previous experience in a similar role within a 4-star environment. The position offers great benefits such as free health club membership and discounts. Join a team committed to diversity and excellence.