Guest Experience & Hospitality Team Member

YHA’s group; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known hospitality organization is hiring a Hospitality Team Member to join the engaging team at YHA York. This permanent role offers between 15 to 42.5 hours per week, with a pay of £12.21 rising to £12.71 by March 2026. Candidates should have customer service experience and the ability to work well within a team. Responsibilities include providing excellent service, performing housekeeping duties, and assisting in food preparation. Join YHA to contribute to memorable guest experiences in a vibrant environment.

Benefits

10 nights free hostel stays per year for you and up to 3 friends or family

Access to staff discount and cash back portal

Free YHA Membership annually

Access to Employee Assistance Program

Qualifications

• Experience of working face to face with customers.
• Experience of working in a team.
• Excellent timekeeping, can work to deadlines.
• Ability to manage varying pressures.
• Knowledge of YHA's mission and purpose.
• Demonstration of HEART values in everyday work.

Responsibilities

• Provide great customer service to all customers.
• Work on reception, ensuring guests feel informed and welcomed.
• Carry out housekeeping duties for a clean environment.
• Assist in preparing and serving food and drinks.

Skills

Customer service experience

Teamwork

Excellent timekeeping

Ability to manage workload pressures

Understanding of YHA's core purpose

Demonstration of HEART values

Job description

A well-known hospitality organization is hiring a Hospitality Team Member to join the engaging team at YHA York. This permanent role offers between 15 to 42.5 hours per week, with a pay of £12.21 rising to £12.71 by March 2026. Candidates should have customer service experience and the ability to work well within a team. Responsibilities include providing excellent service, performing housekeeping duties, and assisting in food preparation. Join YHA to contribute to memorable guest experiences in a vibrant environment.