Guest Experience Associate — Breakfast & Concierge

Heeton Concept Hotel; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality provider in Manchester seeks a Guest Services Assistant to ensure a memorable experience for guests. Responsibilities include managing bookings, assisting with inquiries, and providing excellent customer service. The ideal candidate will have strong communication skills and preferably some hospitality experience. The position offers a range of employee benefits, including a rewards scheme, additional leave, and training opportunities.

Benefits

Employee recognition & reward scheme

Service-based annual leave increase

Discounted rates at Heeton hotels

Referral scheme

Life Assurance and Income Protection

Numerous voluntary benefits

Qualifications

• Hospitality experience preferred.
• Excellent customer service skills required.

Responsibilities

• Check guests in and out swiftly and securely.
• Manage guest bookings and up-sell opportunities.
• Be a trusted contact for guests' issues and inquiries.

Skills

Excellent customer service skills

Fluent English

Job description

A leading hospitality provider in Manchester seeks a Guest Services Assistant to ensure a memorable experience for guests. Responsibilities include managing bookings, assisting with inquiries, and providing excellent customer service. The ideal candidate will have strong communication skills and preferably some hospitality experience. The position offers a range of employee benefits, including a rewards scheme, additional leave, and training opportunities.