Guest Experience Agent - Luxury London Hotel

Sea Containers Hotel Limited; Greater London; On-site; GBP 27,000; Full time

Job summary

A leading lifestyle hotel in London is seeking a Guest Service Agent to provide exceptional, personalized service throughout the guest journey. Responsibilities include managing reservations, addressing guest needs, and promoting hotel amenities. Ideal candidates will have strong communication skills and experience in a hospitality setting. This role offers a salary of £26,225 p/a plus service charge and an array of benefits, including complimentary nights at partner hotels and employee discounts.

Benefits

6 complimentary nights a year at any Lore Group hotel

50% Employee discount at partner hotels

Contribution towards Health - Cash Plan

Free meals on duty

Qualifications

• Strong customer service skills and experience in a hospitality environment.
• Ability to manage multiple tasks in a busy environment.
• Proficiency in using hotel management systems.

Responsibilities

• Deliver intuitive and personalized guest service throughout their stay.
• Manage reservations and coordinate room allocations.
• Engage with guests and promote hotel amenities.

Skills

Guest communication skills

Reservation management

Upselling techniques

Concierge service knowledge

Job description

A leading lifestyle hotel in London is seeking a Guest Service Agent to provide exceptional, personalized service throughout the guest journey. Responsibilities include managing reservations, addressing guest needs, and promoting hotel amenities. Ideal candidates will have strong communication skills and experience in a hospitality setting. This role offers a salary of £26,225 p/a plus service charge and an array of benefits, including complimentary nights at partner hotels and employee discounts.