Group Head of AI-Driven Customer Experience

Danesmoor Group; United Kingdom; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading service organization in the United Kingdom is seeking a Group Head of Customer Experience to develop and implement a comprehensive customer experience strategy. This role focuses on enhancing service delivery, driving efficiency across the customer journey, and leveraging new technologies, such as AI. The ideal candidate will have a proven track record in leading teams, developing customer excellence strategies, and adapting to industry trends. This full-time position demands communication and analytical skills while fostering a culture of continuous improvement.

Qualifications

• Proven experience in senior customer service/experience roles.
• Experience leading high-performance teams.
• Strong record of collaboration and influence.

Responsibilities

• Develop and lead the customer experience strategy.
• Design scalable systems to improve service quality.
• Leverage AI and automation to enhance customer experience.

Skills

Strategic thinking

Cross-functional collaboration

Analytical mindset

Customer experience innovation

Change management

Leadership development

Education

Degree level education in business or related field

Postgraduate in Business or Customer Strategy

Tools

Customer insight tools

ERP systems

CRM systems

Job description

A leading service organization in the United Kingdom is seeking a Group Head of Customer Experience to develop and implement a comprehensive customer experience strategy. This role focuses on enhancing service delivery, driving efficiency across the customer journey, and leveraging new technologies, such as AI. The ideal candidate will have a proven track record in leading teams, developing customer excellence strategies, and adapting to industry trends. This full-time position demands communication and analytical skills while fostering a culture of continuous improvement.