Greek-Speaking Inbound Support Advisor – Edinburgh

Trip Group; City of Edinburgh; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A global travel service provider is seeking a Greek Speaking Customer Advisor for their inbound team in Edinburgh. In this full-time role, you'll assist customers with hotel bookings and travel queries through phone, chat, and email. Candidates should have previous customer service experience, be fluent in Greek, and possess strong communication skills. The position offers competitive benefits including hybrid working options, generous leave, and continuous learning opportunities.

Benefits

33 days annual leave

Health cash back plan

$600 USD in Trip Coins annually

Monthly bonuses

Employee Assistance Program

Qualifications

• Previous customer service experience, ideally in a contact centre environment.
• Fluent in English and Greek (written and verbal).
• Motivated and adaptable, eager to learn and grow.

Responsibilities

• Deliver outstanding customer service via phone, chat, and email.
• Take ownership of customer concerns and resolve travel-related issues.
• Collaborate with team to achieve KPIs and service targets.

Skills

Customer service experience

Fluent in Greek

Strong communication skills

Problem-solving skills

Ability to handle web chats

Resilience under pressure

Adaptability

Tools

CRM tools

Job description

A global travel service provider is seeking a Greek Speaking Customer Advisor for their inbound team in Edinburgh. In this full-time role, you'll assist customers with hotel bookings and travel queries through phone, chat, and email. Candidates should have previous customer service experience, be fluent in Greek, and possess strong communication skills. The position offers competitive benefits including hybrid working options, generous leave, and continuous learning opportunities.