Global Training Content Design Manager

Burberry; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading luxury brand is seeking a Retail Content Designer to lead the creation and delivery of engaging training for global retail teams. The successful candidate will update and manage retail training programs, ensuring alignment with brand standards and business goals. Collaboration with cross-functional teams and expertise in learning tools is essential. This role offers an opportunity to drive engagement and improve training experiences while maintaining brand consistency.

Qualifications

• Expertise in key learning-creation tools, particularly the Burberry Training App and PowerPoint.
• Strong understanding of visual design language and content design.
• Ability to manage training content workflow efficiently.

Responsibilities

• Lead the creation of retail programs that drive business objectives.
• Update training programs to maintain brand consistency.
• Collaborate with global teams to align training content.

Job description

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

PURPOSE

The Retail Content Designer will lead the creation and delivery of engaging, commercially focused training, using a suite of learning tools, formats and innovations to inspire global retail teams and drive key commercial goals.

RESPONSIBILITIES

Training Content Design

• Lead creation of retail programmes and tools that drive business objectives inc: in-store training activities, seasonal\core product training, onboarding, films, conference materials and other strategic training initiatives.
• Update retail training programmes, tools, templates across all platforms and formats to maintain brand consistency.
• Develop deep understanding of Burberry’s visual language and tone of voice, weaving seamlessly through all content.
• Identify opportunities to improve training visual design language, content design and learning experiences

Training Content Management

• Become an expert with key learning-creation tools (Burberry Training App, PowerPoint), with particular focus on our training app, RSpace—understanding its backend operations, scripting, maintenance, and troubleshooting.
• Lead the meticulous end-to-end process of training content delivery workflow including: conceptualisation, creation, review/feedback, translations, and implementation.
• Support administration of training content roadmap, keeping it up to date with content fortunately progress and identify ways to make this process seamless.
• Learn all aspects of admin work to keep function running when certain team members are not in. (incl. reporting)

Training Delivery & Engagement

• Collaborate with central cross-functional teams to ensure training is aligned, has necessary information and approved
• Partner closely with global training teams (our internal clients) to gain feedback and ideas to support work.
• Support!