Global Incident Manager - SRE & 24/7 Resilience

Macquarie Bank Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global financial services firm in Greater London is seeking an Incident Manager to enhance service reliability and minimize technology disruptions. You’ll lead incident responses, ensuring quick resolutions while coordinating with teams globally. The ideal candidate possesses strong problem-solving skills and experience with tools like Atlassian suite and Azure. The role offers a supportive team environment, emphasizing innovation and collaboration, with competitive benefits including wellbeing leave and flexible work arrangements.

Benefits

25 days of annual leave

Paid parental leave

Volunteer leave

Wellbeing benefits

Professional development opportunities

Hybrid working arrangements

Qualifications

• Experience in leading the coordination of responses to priority technology incidents.
• Ability to oversee technical incident bridges and provide leadership.
• Experience with post-incident reviews and driving continuous improvement.

Responsibilities

• Coordinate responses to priority technology incidents, ensuring timely resolutions.
• Work closely with global stakeholders to reimagine service delivery.
• Balance reliability and resilience of services while supporting emerging technologies.

Skills

Incident management

Problem-solving

Analytical thinking

Excellent communication

Attention to detail

Commercial mindset

Tools

Atlassian suite

GCVE

Azure

BMC Helix

Grafana

Job description

A global financial services firm in Greater London is seeking an Incident Manager to enhance service reliability and minimize technology disruptions. You’ll lead incident responses, ensuring quick resolutions while coordinating with teams globally. The ideal candidate possesses strong problem-solving skills and experience with tools like Atlassian suite and Azure. The role offers a supportive team environment, emphasizing innovation and collaboration, with competitive benefits including wellbeing leave and flexible work arrangements.