Global Customer Onboarding Lead (Hybrid)

Mesh-AI Limited; Peterborough; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading technology services company in the UK seeks a Customer Implementation Specialist to ensure successful onboarding and implementation of solutions. Responsibilities include managing customer communication, executing implementation plans, and providing training. Ideal candidates will have 2-4 years of relevant experience and strong problem-solving skills. Competitive perks include a flexible work environment and personal development opportunities.

Benefits

Market competitive salary

Opportunity to earn an annual bonus

Career growth and development opportunities

Flexible work approach

Generous health insurance

Paid holidays and leave policies

Paid volunteering opportunities

Qualifications

• 2-4 years of experience in customer onboarding, technical support, or system implementation.
• Familiarity with system configuration, data migration, and integration processes.
• Ability to manage multiple projects simultaneously and meet deadlines.

Responsibilities

• Serve as the primary point of contact during the implementation phase.
• Analyze customer requirements to develop and execute implementation plans.
• Configure and customize the solution to meet customer-specific needs.

Skills

Customer onboarding experience

Technical support

System implementation

Problem-solving

Communication skills

Project management

Agile methodologies

Experience in a customer-facing role

Tools

Smartsheets

Asana

Job description

A leading technology services company in the UK seeks a Customer Implementation Specialist to ensure successful onboarding and implementation of solutions. Responsibilities include managing customer communication, executing implementation plans, and providing training. Ideal candidates will have 2-4 years of relevant experience and strong problem-solving skills. Competitive perks include a flexible work environment and personal development opportunities.